Shipping Information

We ship all our orders with FedEx. You can easily track your order on www.fedex.com.

Peninsular Spain & Balearic Islands

Normal delivery time is 3-5 working days, express delivery time is 2-3 days. When your order leaves our warehouse we will send you an email together with the tracking number.

Shipping costs:

  • Free shipping!

 

Canary Island, Ceuta & Melilla

Normal delivery time is 3-5 working days, express delivery time is 2-3 days. When your order leaves our warehouse we will send you an email together with the tracking number.

Shipping costs:

  • Regular shipping: € 30.
  • Free shipping! on purchases over € 150.

 

Rest of EU countries

Normal delivery time is 3-5 working days, express delivery time is 2-3 days. When your order leaves our warehouse we will send you an email together with the tracking number.

Shipping costs:

  • Regular shipping: € 15.
  • Free shipping! on purchases over € 150.

 

Outside EU

Normal delivery time is 4-6 working days. When your order leaves our warehouse we will send you an email together with the tracking number.

Shipping costs:

  • Regular shipping: € 30.
  • Free shipping! on purchases over € 150.

 

Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.

Taxes and Duties

Any charges on a package must be paid by the person receiving the package. Valben Collection has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary greatly from country to country. In order to be sure of the current changes, please contact your local customs office.

Please see below regarding specific details for your region.

Europe

Countries within EU:

VAT/tax and delivery is included in the given price.

Non-EU countries:

All prices exclude VAT/tax and customs.

Africa, Asia, Middle East, America and Oceania

All prices exclude VAT/tax and customs. Besides VAT/tax and customs, price also excludes costs for physical inspection at customs in countries where this is required (i.e. Mexico).

Customs fee in the US is only applicable when total sum is over USD 200.

Note! The receipt is found inside the package.