Terms and Conditions

These Terms of Use, Conditions of Sales and Privacy Policy regulate the use of the website www.valbencollection.com, which FERALEVAL S.L. with CIF B93380590 and address in Plaza del Obispo 3, 1K, 29015, Málaga, Spain, owns.

Through its site www.valbencollection.com, FERALEVAL S.L. provides information about its products and offers the possibility of acquisition. Due to the content and purpose of the website, people who want to benefit from the services should have the status of “Customer”, which accepts the terms and conditions in the process of the purchase. Customer status implies adherence to the Conditions of Use published at the time they access the website.

In any case, there are pages of the website accessible to individuals or legal entities that do not yet register or initiate a purchase of a product (hereinafter, “Users”). In this way, users who access these parts of the website agree to be bound by the terms and conditions contained in these terms, to the extent it may be applicable to them.

The contract is concluded between the client and FERALEVAL S.L. once the order is confirmed, upon acceptance by the customer of the terms and conditions described below. At this point FERALEVAL orders by Paypal or bank charges will be charged on the credit card or debit the amount of the order plus shipping charges if they apply.

We will put all the care in ensuring that the description and color match the product. However, the color reproduction is all the photographs allow accurate and may occasionally have small differences in it.

We will always keep informed of the shipping delays that may occur either for reasons attributable to us or not.

The availability and the prices of our products are subject to change without notice. The website is only available for personal use, which will be reduced to the visit of the website and the information given for the purchase. FERALEVAL S.L. is not responsible for the misuse of the data and the interference of third parts outside the website. Any use of the data by third parts against the law or government regulation is out of control by FERALEVAL and therefore not be our responsibility.

The above terms are under the application of the laws of Spain and any dispute will be held in the Spanish courts.

All the listed prices of the products through the website include VAT or taxes. These prices do not include the cost of sending products, which are listed separately and before confirming the purchase.


We are proud of the quality and craftsmanship of our products. If any product does not meet your expectations, please contact us and we will see what the problem is and what we can do.


You can request the update or delete your personal information by email through hello@valbencollection.com. Note that some data are needed to process your orders or for the customer service after purchase. The data protection rights are detailed on our website.


Customers and users agree to browse the website and use the content in good faith.

In compliance with the provisions of the Ley Orgánica 15/1999, Protection of Personal Data, we inform you that by filling in any form on www.valbencollection.com or sending an email to any of our mailboxes implies acceptance of this Privacy Policy, as well as the authorization to FERALEVAL S.L. to process the personal data you provide, which will be incorporated in the file owned by FERALEVAL S.L., registered in the General Register of the Spanish Data Protection Agency.

Customer data will be used for emails of the sales you make in FERALEVAL S.L. and for delivery of purchases. By simply visiting the site, users do not provide any personal information or is obligated to provide.

FERALEVAL S.L. commits to keep the strictest confidence over the information that is provided and use it only for the specified purposes.

FERALEVAL S.L. presumes that the data have been entered by their owner or person authorized by it, and they are correct and accurate.

It is up to the clients to update their own data. At any time, the customer has the right of access, rectification, cancellation and opposition to all personal data contained in the various registration forms. To change or update your personal details, the customer must access ‘My Account’.

To cancel your account, send an email from your email account hello@valbencollection.com with the subject “Cancel Account”.

Therefore, the customer is responsible for the veracity of the data and FERALEVAL S.L. will not be responsible for its inaccuracy of personal customer data. Under the current legislation on data protection, FERALEVAL S.L. has adopted the security levels appropriate to the data provided by customers and also has installed all means and measures available to avoid loss, misuse, alteration, unauthorized access and removal of these.


All prices listed of the products through the website include VAT and other taxes that may be applicable, for those purchases made within the EU.


The customer agrees to pay when placing the order. The initial price listed on the website for each of the products offered. In any case, these tariffs shall be reported to the customer before completing the purchase.

The ticket or proof of purchase corresponding to the purchase order will be sent to you via mail immediately after confirming your order.

The customer must pay the amount for your order by payment via credit card or debit card (Visa, MasterCard, Visa Electron and / or other similar cards), transfer PAYPAL.

The customer shall notify FERALEVAL S.L. any improper or fraudulent charge to the card used for purchases, by email or telephone; in the shortest time possible to FERALEVAL S.L. you can make the necessary arrangements.


Once you have completed the order, with the acceptance of the “Terms and Conditions” and confirmation of the purchase process, FERALEVAL S.L. will send an email to the customer confirming the details of the purchase.


FERALEVAL S.L. will accept order cancellations upon request before sending it. For cancellations, you must request tohello@valbencollection.com


FERALEVAL S.L. owns all rights to the content, design and source code of this website and, in particular, by way of example but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names and data included in the Web.

The customers and users are advised that these rights are protected by Spanish and international legislation on intellectual and industrial property.

Furthermore, without prejudice to the above, the content of this website has the consideration of computer program and therefore it is also applicable throughout the Spanish and European Community legislation in force on the subject.

Total or partial reproduction of this website or any of its contents without the express written permission of FERALEVAL S.L. is expressly prohibited.

The copying, reproduction, adaptation, modification, distribution, marketing, public communication and / or any other action that involves a violation of Spanish legislation and / or international intellectual property and or industrial also is strictly prohibited and the use of web content except with the prior express written permission of FERALEVAL S.L.

FERALEVAL S.L. reports that no license or authorization whatsoever on the rights of intellectual and or industrial or any other right or related, directly or indirectly owned, with the contents on the Web.


The customers and users are fully responsible for their conduct, to access information from the web, while operating in the same, and after access.

As a result of the foregoing, Customers and Users are solely responsible to FERALEVAL S.L. and third party:

  1. The consequences that may result from use or unlawful purposes or effects contrary herein, any web content, prepared or not by FERALEVAL S.L., published or not under his name officially.
  2. As well as the consequences that may result from the use contrary to the contents of this document and adversely affecting the interests or rights of third parties, or which in any way could damage, disable or impair the website or its services or impede normal enjoyment other users.

FERALEVAL S.L. reserves the right to update the content when appropriate and to eliminate, limit or prevent access to them, temporarily or permanently, and deny access to the web customers and users to make misuse the content and / or breach any of the conditions listed herein.

FERALEVAL S.L. informs that doesn’t guarantee:

  1. That the access to the website or websites of links may be uninterrupted or error free.
  2. That the content or software that the customers or users use to access to the website o the links of the websites doesn’t have any error, informatics viruses or other elements in the content that may produce alterations in the system or in the electronic documents and files stored on your computer system or cause other damage.
  3. Leveraging that information or content of this website or linked websites that customers and users might do for their own purposes.

The information contained on this website must be considered by Customers and Users informational and guidance, both in relation to its purpose and its effects, which is why:

FERALEVAL S.L. does not guarantee the accuracy of the information contained on this website and therefore assume no responsibility for any damages or inconvenience to the users that may arise any inaccuracies present in the Web.


A cookie is a small quantity of data transferred by the website you are visiting to your computer for identification purposes to collect information on your visits and be thereby able to improve your website browsing. Cookies may be used to check your activity at our website and get to know details, for instance, about the products you buy. You may switch off all cookies if you do not wish to receive them and/or have your computer warn you whenever they are being used. You must in both cases change your browser settings. Bear in mind that if you set the computer to reject cookies, you may be limiting the functionality of the website you visit and might not be able to access some of its capabilities.


FERALEVAL S.L. assumes no responsibility whatsoever, including but not limited to:

  1. The use that customers or users may make of the materials on this website or linked websites, whether prohibited or permitted, in violation of intellectual property rights and / or industrial contents of the Web or third parties.
  2. Of the possible damages to customers or users caused by a normal or abnormal operation of the search tools, organization or location of the content and / or access to the Web and, in general, mistakes or problems arising in the development or implementation of the technical elements that the website or a program provided to the user.
  3. The contents of those pages to which customers or users can access from links in the Web, whether authorized or not.
  4. For the acts or omissions of third parties, regardless of whether these third parties may be attached to FERALEVAL S.L. by contractual means.
  5. The access of minors to the content included in the Web, being the responsibility of parents or guardians to exercise proper control over the activity of children or minors in their care or install any of the tools to control the use of internet in order to avoid (i) access to materials or content unsuitable for minors, and (ii) sending personal data without the prior consent of their parents or guardians.
  6. Communications or dialogue in the course of debates, forums, chats and virtual communities organized through or around the Web and / or linked websites, or liable, therefore, for any damage and prejudice they suffer Customers or individuals and / or groups as a result of those communications and / or dialogues Users.

FERALEVAL S.L. won’t be responsible in any case when it occurs:

  1. Errors or delays in access to the Website by the Customer when entering your data in the order form, slowness or inability to receipt by the recipients of the order confirmation or any anomalies that may arise when these incidents are due to problems on the Internet, fortuitous events or force majeure and other unforeseen contingencies external to the good faith of FERALEVAL S.L.
  2. Failures or incidents that may occur in communications, defaced or incomplete transmissions so that there is no guarantee that the website services are constantly operational.
  3. Errors or damage to the website for use of inefficient service and bad faith by the Customer.
  4. Of non-operational or problems with the email address provided by the Client for sending order confirmation.
  5. In any case, FERALEVAL S.L. it is committed to solving problems that may arise and provide all necessary support to Customer to reach a speedy and satisfactory resolution of the issue.
  6. Also, FERALEVAL S.L. has the right to make during defined time intervals, promotional campaigns to encourage the registration of new members in their service. FERALEVAL S.L. reserves the right to modify the conditions of application of the promotions; you extend them communicating properly, or proceed to the exclusion of any participant of the promotion in the event of any abnormality, abuse or unethical behavior involving the same.


If any provision of these Terms of Use is declared invalid, the remaining provisions remain in full force, taking into account the will of the parties and the purpose of these Terms of Use.

FERALEVAL S.L. may not exercise any of the rights and powers conferred on this document which does not imply in any way renouncing them unless explicit recognition by FERALEVAL S.L. or statute of limitations applicable in each case.


FERALEVAL S.L. reserves the right to modify at any time the presentation and configuration of the Website and these Terms. Therefore, FERALEVAL S.L. Customer recommended read them carefully each time you access the Web Site. Customers and Users will always have these Conditions of Use in a visible location, freely accessible to all queries want to perform. In any case, acceptance of the Terms of Use will be an essential prerequisite to the step acquisition of any product available through the Web Site.


These Terms of Use are governed by applicable Spanish legislation. To resolve any controversy or dispute arising out of these Terms of Use, the parties submit to the jurisdiction of the courts of the city of Málaga, unless the law imposes another jurisdiction.